Book an Appointment

Billing Disclosure

Disclosure for Uninsured or Self-Pay Patients

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the Surprise Billing Act, healthcare providers are required to give patients who don’t have insurance or who are not using insurance an estimate of the cost of medical items and services that they will receive.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any nonemergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one (1) business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit https://www.cms.gov/nosurprises or call (800) 985-3059.

Surprise/Balance Billing Disclosure Form

What is surprise/balance billing, and when does it happen?

If you are seen by a healthcare provider or use services in a facility or agency that is not in your health insurance plan’s provider network, sometimes referred to as “out-of-network,” you may receive a bill for additional costs associated with that care. Out-of-network healthcare providers often bill you for the difference between what your insurer decides is the eligible charge and what the out-of-network provider bills as the total charge. This is called “surprise” or “balance” billing.

When you CANNOT be balance-billed:

Additional Protections

  • Your insurer will pay out-of-network providers and facilities directly.
  • Your insurer must count any amount you pay for emergency services or certain out-of-network services (described above) toward your in-network deductible and out-of-pocket limit.
  • Your provider, facility, hospital, or agency must refund any amount you overpay within sixty (60) days of being notified.
  • Your health plan generally must cover emergency services without requiring you to get approval for services in advance (prior authorization).
  • Your insurer will cover emergency services by out-of-network providers.
  • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility, and show that amount in your explanation of benefits.
  • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

 

If you want to file a complaint against your healthcare provider, you can submit an online complaint by visiting this website: https://www.colorado.gov/pacific/dora/DPO_File_Complaint.

If you think you have received a bill for amounts other than your copayments, deductible, and/or coinsurance, please contact the billing department, Colorado Division of Insurance at (303) 894-7490 or (800) 930-3745, or the U.S. Department of Health & Human Services at (800) 985-3059. Visit https://www.cms.gov/nosurprises for more information about your rights under federal law.

Please contact your health insurance plan at the number on your health insurance ID card or the Colorado Division of Insurance with questions.