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Home » Billing Disclosures
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the Surprise Billing Act, healthcare providers are required to give patients who don’t have insurance or who are not using insurance an estimate of the cost of medical items and services that they will receive.
For questions or more information about your right to a Good Faith Estimate, visit https://www.cms.gov/nosurprises or call (800) 985-3059.
What is surprise/balance billing, and when does it happen?
If you are seen by a healthcare provider or use services in a facility or agency that is not in your health insurance plan’s provider network, sometimes referred to as “out-of-network,” you may receive a bill for additional costs associated with that care. Out-of-network healthcare providers often bill you for the difference between what your insurer decides is the eligible charge and what the out-of-network provider bills as the total charge. This is called “surprise” or “balance” billing.
If you want to file a complaint against your healthcare provider, you can submit an online complaint by visiting this website: https://www.colorado.gov/pacific/dora/DPO_File_Complaint.
If you think you have received a bill for amounts other than your copayments, deductible, and/or coinsurance, please contact the billing department, Colorado Division of Insurance at (303) 894-7490 or (800) 930-3745, or the U.S. Department of Health & Human Services at (800) 985-3059. Visit https://www.cms.gov/nosurprises for more information about your rights under federal law.
Please contact your health insurance plan at the number on your health insurance ID card or the Colorado Division of Insurance with questions.